CASE STUDY - A

Resolving Sick Building Syndrome in a Mixed-Use Facility for Client A

Sick Building Syndrome (SBS) is a condition affecting buildings and the people who occupy them, characterised by a range of symptoms that are linked to time spent in a particular building. The syndrome is particularly challenging in mixed-use facilities. Where residential and commercial spaces coexist, it can impact a diverse group of occupants and a variety of business operations.

Client A's newly constructed mixed-use building faced a significant challenge when it developed SBS shortly after completion. The presence of mould and malodours created health concerns among occupants and an untenable environment, leading to a potential legal battle despite the building owner's efforts to rectify the situation.

The pivotal moment occurred when the client needed to engage an HVAC expert to accurately diagnose the issues and identify significant cost factors. Victoria was brought in to conduct a comprehensive investigation. Her expertise in heating, ventilation, and air conditioning systems enabled her to pinpoint the root causes of SBS and recommend an effective solution.

Victoria's detailed report was instrumental for Client A's legal team to avoid court proceedings and reach a settlement. Her intervention not only provided a clear path forward, but also saved the client significant ongoing legal costs due to the issue having already persisted for numerous years.

Client A praised Victoria's work, stating: "We were thoroughly impressed with the outcome of Victoria’s investigation. Her report provided us with the clarity needed to create a clear path forward from where we had been stuck for so long.

This case study highlights the importance of engaging an expert specialist to assist with resolving complex issues like SBS. There is high value in obtaining a detailed investigative report, where it can be utilised as a foundation for legal and remedial actions for obtaining a satisfactory resolution for all parties involved.

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